Ordering and payment

Yes. Register your company via Business registration. Once your business account has been approved, you can choose to pay on account at checkout.

You can pay with iDEAL, Bancontact, PayPal, Mastercard and Visa, among others. Private customers can also pay later with Klarna. At checkout you will see which payment methods are available in your country.

By default, prices are shown including VAT. Use the switch at the top of the website to view prices excluding VAT.

Yes. On the product page, click Need larger quantities? Request a quote, or go to Request a quote. We will send you a tailored quote as soon as possible.

Yes. On many products you will find the button Print/brand this item. You can find more information on Printing with your logo. Please note: printed and personalised items cannot be returned.

Shipping and delivery

Ordered on a business day before 11:00 am? Then we usually ship your order the same day, otherwise the next business day. The total delivery time is:

  • Netherlands and Belgium: 4 to 6 business days, with fast shipping 3 to 4 business days (€ 15 excl. VAT)
  • Germany: 2 to 3 business days, with fast shipping 1 to 2 business days (€ 15 excl. VAT)
  • Italy and Spain: 6 to 8 business days
  • Portugal: 6 to 11 business days
  • Switzerland: 4 to 8 business days

Shipping to the Netherlands, Belgium, Germany, Spain, Portugal, and Italy costs €7.50 (excl. VAT). We offer free shipping on orders of €300 or more (incl. VAT). Shipping to Switzerland costs €15, free on orders of €350 or more. Express shipping (Netherlands, Belgium, and Germany) costs €15 excl. VAT per order: €18.15 incl. VAT for the Netherlands and Belgium, €17.85 incl. VAT for Germany.

As soon as your order has been shipped, you will receive an email with a track & trace code. You can also track your shipment via Order track and trace. Didn't receive an email? Please also check your spam folder.

No, unfortunately, pickup is not possible. We ship all orders.

Returns and exchanges

You can return items within 30 days of receipt without giving a reason. This applies to both private and business customers.

Register your return via our returns portal. There you can arrange the return step by step and see which address to send the package to.

The customer is responsible for the return shipping costs. If we delivered the wrong or incomplete package, or if the product is defective, we will cover the return costs.

Within 14 days of receiving your return, via the same payment method you used to pay. We will also refund the original shipping costs.

Return the item via the returns portal and place a new order in the correct size. This is the fastest way to receive the new size.

Items printed or personalized according to your wishes, and sealed hygiene products (such as earplugs) where the seal has been broken. See our return policy as well.

Products and sizes

Check the size charts or the size chart on the product page. Not sure? You can also request fitting sizes or samples.

On every product page, you can see whether the item is in stock for each size and color. Is an item not available? Then contact us, we can often still supply it.

Yes. Read what we offer on Become a reseller and sign up via Sign up as a reseller.

Call us

+31 (0)40 269 3355
Monday to Friday 09:00 - 16:30

Email us

info@totalprotex.nl
We will respond within 2 business days.